Frequently asked questions
Order
Which payments do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover, Diners, CUP, JCB and Maestro), Paypal and bank transfer.
Are payments on your website secure?
Yes! Payments comply with the Payment Card Industry Data Security Standards (PCI DSS).
The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction.
Can I return items?
Goods can be returned at the buyer's expense ( shipping costs, tax and duties ) within 30 days of receipt. The exchange is only possible for unworn items and in original packaging (gift envelope, silk bag, envelope with raw cashmere). Should you have any questions, please contact us.
Return address:
Story1961
Dominique Wahl
Calle Valdés 8
29601 Marbella
Spain
Can I modify/change my order after it has been placed?
It is possible to cancel the order before it is fulfilled so that you can place a new order. But unfortunately, we are not able to modify an order once it is placed.
Therefore, we kindly ask you to contact us immediately if you want to cancel your order.
Please contact our customer support to cancel your order at customer.service@story1961.com
About our Website
How to know more about Story1961?
We invite you to visit
Our Story page to learn more about the history of Story1961, the people behind the brand, and its Cashmere.
Check out the
Cashmere Care pages if you would like to learn how to treat our cashmere.
Explore our
Blog for interesting facts about the cashmere culture, cashmere products, and everything about our company.
And last but not least, subscribe to the Newsletter to receive the most recent updates about Story1961. Also, do not hesitate to contact our Customer Service if you have any doubt.
What brands do you have?
At Story1961 we work with many brands. In addition to our own Cashmere brand, we are always looking for unique designers with special pieces to surprise our customers.
Some of those brands are:
- Catherine Michiels
- Loup Noir
- Reptile's House
- Dassios
- Campomaggi
- Tissa Fontaneda
- Ikkimo
- Gas Bijoux
- Nach Bijoux
- Fraleoni
- Katerina Psoma
- IBello
- La Luna
- Elliot Mann
- Serpui
- Bohemian Rhapsodie
Not all of them are sold online. If you want information about the products we have offline, do not hesitate to contact us at customer.service@story1961.com.
* This list may vary by season.
How can I subscribe/unsubscribe to your Newsletter?
You can subscribe to our Newsletter to get the most recent updates from Story1961.
To
subscribe, please fill in your email address in the registration form at the bottom of our
homepage.
If you wish to unsubscribe, you can simply click on the "
Unsubscribe" button at the bottom of each promotional email.
You can also contact our Customer Service team at customer.service@story1961.com if you require any further assistance or information. We will be happy to help you.
What is the Story1961 privacy policy?
The protection of your personal data is important to Story1961. We process all your data in accordance with the EU General Data Protection Regulation (GDPR) to offer you personalized services.
Please refer to our
Privacy Policy to learn more.
The personal data you provide us, when placing an order, will be processed exclusively for correspondence with you, our trustworthy shipping partners and for payment to the contracted financial institution.
In accordance with GDPR, you have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact our customer service team, at customer.service@story1961.com
Shipping and Delivery
Shipping
Unless otherwise provided in connection with the presentation of the goods concerned, or stated by Story1961 during the checkout process, we will charge shipping charges for each purchase order. You may obtain information on the then-valid shipping charges below. These charges will also be shown on the purchase order form.
- Spain: Free
- Europe: 19€ (Free from 300€)
- UK: 29€ (Free from 300€)
- All remaining countries: 39€
When shipping to other countries excluding European Union Countries our customers should note, that additional charges, taxes and custom duties may arise. These additional costs are to be payed by the customer.
Delivery Period
Delivery periods that we indicate are computed starting on the date of our order confirmation, provided, however, that the purchase price has been paid and we have obtained a valid shipping address. Unless no delivery period or a deviating delivery period is indicated for the respective goods during the checkout process, the following shall apply:
- Spain: 2-5 business day
- Europe and UK: 5-10 business days
- All remaining countries: 5-10 business days
Courier Companies
We partner with some couriers companies for all our deliveries throughout the world. However, due to the COVID-19 pandemic, there are delays and restrictions for some countries.
- National (Spain): We work with MRW and CorreoExpress.
- International (Rest of the World): We work with FedEx and UPS.
